Lucile Packard Children’s Hospital: Family Centered Care


Tony G. had a problem. The nurses who were supposed to be caring for his infant son were not moving fast enough. Or so he thought. But Karen Grove, the nurses’ supervisor, saw matters quite differently. Tony’s behavior was so unpleasant that her nurses were becoming reluctant to care for his son. Worse yet, they were threatening to quit.

For Lucile Packard Children’s Hospital (LPCH), which prides itself on providing Family Centered Care (FCC), this was the worst-case scenario. But in July 2002, it was unfolding in Grove’s unit on 3 West, where critically ill children are cared for after they’re released from intensive care.

There are many obstacles to Family Centered Care, and parents like Tony G. are just one of them. Equally formidable are doctors who do not want to share decision-making (or power) with parents, and nurses who believe Family Centered Care will only make their own stressful jobs more difficult.

Seeking to overcome these and other barriers, LPCH hired Kikim Media late in 2003 to produce a training tape that would not only help nurses better understand Family Centered Care, but would also inspire them to incorporate FCC into their own nursing practices.

The resulting video relies entirely on stories like these–without any third-person narration–to explain Family Centered Care and to motivate people to want to implement it.


“Kikim Media’s video will be a very effective education tool for health care providers. Their professionalism and expertise has resulted in a video with high production values that’s a pleasure to watch–an important, and often overlooked, aspect of a training video. It has also been a pleasure to work with them and I would highly recommend them as a partner.”

-Karen Wayman, PhD, Director, Family Centered Care, Lucile Packard Children’s Hospital at Stanford